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Shipping policy

Last Updated: July 31, 2026

Thank you for shopping with AYLINAS.

We are committed to delivering your educational products safely and efficiently. Please review our Shipping Policy below for information regarding processing times, shipping methods, international deliveries, and other important details.


1. Order Processing

Orders are processed on business days only (Monday through Friday, excluding public holidays).

Most orders are processed within 1–3 business days after payment has been successfully received.

During peak seasons, holidays, product launches, or promotional events, processing times may be longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).


2. Shipping Destinations

AYLINAS currently ships within Egypt.

International shipping will be available to selected countries and regions as our services expand.

Available shipping destinations will be displayed during checkout.


3. Estimated Delivery Times

Estimated delivery times are provided as a general guideline.

Egypt

Estimated delivery:

2–7 business days

International Orders

Estimated delivery:

7–21 business days

Delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Shipping carrier
  • Weather conditions
  • Public holidays
  • Local delivery services

Delivery estimates are not guaranteed.


4. Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination
  • Package size and weight
  • Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.


5. Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country's customs authorities.

These charges are not included in the product price or shipping cost unless otherwise stated.

AYLINAS is not responsible for delays caused by customs clearance procedures.


6. Order Tracking

When available, tracking information will be sent by email after your order has been shipped.

Please allow up to 24 hours for tracking information to become active.


7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply before the order can be reshipped.

AYLINAS is not responsible for orders lost due to incorrect or incomplete shipping information provided by the customer.


8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution whenever possible.


9. Damaged Packages

If your package arrives visibly damaged, please:

  • Take clear photographs of the package before opening it.
  • Photograph the product if it is damaged.
  • Contact us within 48 hours of delivery.

Email:

info@aylinas.com

Please include:

  • Your order number
  • Photos of the package
  • Photos of the product
  • A brief description of the issue

10. Split Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

You will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.


11. Digital Products

Digital products are delivered electronically and are not subject to shipping fees.

After successful payment, digital downloads will be made available according to the product description or sent via email where applicable.


12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

AYLINAS

Email: info@aylinas.com

Website: https://aylinas.com


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